Terms & Conditions
Bookings & Cancellations
For all colour and treatment services a credit or debit card confirmation may be required to secure your booking.
Should you need to cancel your appointment, we ask that you give us at least 24 hours notice or 50% of the original service will be charged. Should you not show at your scheduled appointment the full 100% of the service will be charged.
Lots of our stylists are self-employed and keep their schedule clear to see you. Not showing means they miss out and with such short notice can’t replace your slot with someone else. That is why we kindly ask you to give us sufficient notice as a courtesy to both our stylists and other clients. We can then help you to reschedule your appointment and find a more suitable time and date.
Colour and highlights skin test
Please make sure you come in at least 48 hours before your appointment for a skin/patch test, even if you are a regular customer of ours.
For all bleach customers please note we strongly advise you to not wash your hair 48 hours prior to your appointment.It is common to feel slight discomfort / irritation to the scalp up to 48 hours post appointment.
Our colour products are by Wella and are not organic, the ColourTouch range used for semi-permanent colouring however is ammonia free.
In the unlikely event you’re not happy with the service received we kindly ask you to call the branch in question and ask to speak to the branch manager, alternatively email us at firstname.lastname@example.org. This has to be within a week of when you received the service; the appointment to rectify the issue has to be within two weeks of the initial appointment.
We care about our clients and believe that things can be resolved between us without the necessity of taking matters to online platforms. We always aim to make things right and make sure if something went wrong, we fix it.
Where we are not given a chance to fix the service and you’d like a partial or full refund, we kindly ask you to return in person to the salon and speak to our manager. Images via email will not be accepted as valid grounds for a refund. It’s only fair to our business and our staff that we understand and see what went wrong and learn to do better next time.